We are thrilled to have you as a customer and want you to have a dazzling shopping experience with us.

Returned jewelry needs to be in its original condition, include gift boxes and not show any sign of wear, damage, or alteration. Unfortunately, we can’t accept returns any other way.

We only accept refunds and exchanges if they are defective or damaged when you receive.

Note: You are responsible for filling a claim with the courier if items are damaged during shipping. Please pay attention and keep the courrier waiting until you open the package and see if your item is in good shape without any defects.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Just follow the instructions below for a hassle-free return experience.

Returns

In order to be eligible for a return, your returned product(s) should meet the following criteria:

• We require such item(s) be returned within 14 business days. If it has been longer than 14 business days, unfortunately, we will not be able to offer you a refund or an exchange.
• Your item must be unused and kept in the same condition as delivered. It must also be in the original packaging.
• We require a receipt or proof of purchase in order for your return to be completed.
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Ensure Returns are Securely Packaged

If you just have to return a purchase, your items need to arrive at our offices and be in the condition you received it in. Secure packaging means in the original packaging, a padded envelope or a small box with bubble wrap and including the proof of purchase.

Refunds

Returns are Inspected and Processed within 7 Business Days

Returns are inspected and processed by our returns department within 7 business days of receipt. We are not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended. Credit is issued to your original method of payment.

We do not accept returns if they arrive in any condition other than their original state or if they are past our 14-day return period. They will be sent back to you; if you reject that return shipment, Cambiar Bijoux reserves the right to liquidate the inventory and withhold your credit.

• Note: If you chose any shipping method other than FREE SHIPPING during checkout, your shipping fee will not be refunde

Shipping

To return your purchased product(s), please send it to:

Stefan Cel Mare, 130 Chisinau / Moldova

• You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are non-refundable.
  If you are eligible for a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time for your exchanged product to reach you, may vary.